Welcome to Apollo's Outlet Store

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Customer Service

  • Ordering

    Is there a minimum order?

    There is no minimum order.

    I’ve placed my order and need to make a change. Help!

    If you realize you’ve made a mistake with your order and need to correct it, please contact us immediately and we’ll work with you to resolve the issue at minimum cost and inconvenience.

  • Viewing Orders

    How do I view my orders?

    If you have an account, Login and you will see the “My Orders” on the left side of the page. If you do not have an account, contact us and we will be happy to assist with providing the appropriate information.

  • Shipping

    How do you ship?

    We deliver to U.S.A. addresses. If you have a special shipping need, contact us to discuss possible options. Our MSRP does not include shipping.

    What time must an order be received to ship the same day?

    Expedited orders must be received by 1pm ET to ship the same day.

    How long will it take to get my order?

    Unless otherwise noted, orders are shipped by the end of the next business day via the method you choose.

    How long will it take to get my DesignScape™ order?

    Unless otherwise noted, DesignScape™ orders are shipped within 48 hours, excluding weekends and holidays, via the method you choose.

    My order is heavy, will it cost more to ship?

    Packages weighing over 25 lbs could be subject to additional charges. We will contact you for payment information, if necessary. If you would like an exact shipping quote, contact us

    How can I track my order?

    For most orders, tracking information is provided via email. If you do not receive tracking information, please let us know.

  • Returns & Replacements

    Can I return my order?

    All sales on ApolloOutlet.com and ApolloDesignScapes.com are final. Otherwise, if you are not satisfied with the product, contact us within 30 days of delivery and we can discuss the options. Due to the custom nature of some of our products, many items cannot be returned.

    Is a warranty provided?

    For new products, manufacturer's warranties can be found in the owner's manuals. However, many of the products on ApolloOutlet.com are refurbished or gently used. Therefore, a warranty is not provided on products purchased through ApolloOutlet.com. If you are not satisfied with the product, contact us within 30 days of delivery and we can discuss the options.

  • Updating Account Information

    How do I set up and account?

    Creating an account is easy and only takes a couple of minutes. Click here to begin.

    How do I reset my password?

    If you have an account, we will send you an email containing a link to reset your password. Click here to provide your email address. If you do not received the password reset email within a few minutes, check your spam folder. If you need additional assistance, please contact us immediately and we’ll work with you to resolve the issue.

    How do I edit my account?

    If you have an account, login and you will see the "Account Dashboard” on the left side of the page. Click to make changes. You can add to or edit your billing and shipping address book, manage preferences and newsletter subscriptions.

    How do I disable my account?

    Please contact us and we will be happy to assist with disabling your account.

  • Privacy & Security

    Review our Privacy Policy for details on what we collect, how we use it, and protect the data.

Need Additional Assitance?

Let us know how we can help you by filling in the form below. We will respond to your inquiry as soon as possible. Our hours of operation are 8:00 am – 7:00 pm (EST) Monday - Friday. If you need immediate assistance, we can also be reached via phone at 260.497.9191 or 800.288.4626

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